Shieldcast: Episode 018

The Class Actions Series

Alicia Alinia and Rich Hill on how working for a purpose-led law firm impacts talent, client service and operations

Pogust Goodhead's Global Chief Operating Officer, Alicia Alinia, and Chief Technology and Marketing Officer, Rich Hill, join Claire Van Der Zant, Revenue Director of Shieldpay for a conversation focusing on how cutting-edge law firms such as Pogust Goodhead are innovating and defying the status quo in all aspects of what they do, driven by their strong ethos and being a purpose-led law firm. 

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In this Class Actions episode of Shieldcast, Alicia, Rich and Claire discuss:  

  • Why more companies are merging their marketing and technology teams together to form a singular, united function
  • What law firms can learn from other commercial industries about technology and customer experience
  • How bold leadership drives the firm to think, feel and do differently 
  • How being a purpose-led organisation benefits company culture and talent acquisition
  • The importance of collaboration and knowledge sharing across the market, both nationally and internationally 

Alicia Alinia is Partner and Chief Operating Officer of Pogust Goodhead and has over 20 years of experience in the legal sector. Alicia serves on the firm’s Global Board and provides leadership and implements the firms’ strategic vision. She is responsible for driving results, facilitating growth, and increasing overall efficiency across multiple jurisdictions with an uncompromising commitment to improving client experience.  

Alicia started her career as a litigator having been involved in many high-profile cases representing institutional and individual clients. 

She moved into Executive leadership with a specific specialism in transformation & change, culture change,  performance improvement, restructuring & turnaround.  

Alicia is an experienced public speaker and media commentator across tv, local and international news. 


Learn more about Pogust Goodhead: 


LinkedIn: Pogust Goodhead

Twitter: @PogustGoodhead

Richard Hill is Chief Technology and Marketing Officer for Pogust Goodhead. 

Richard graduated from the University of Brighton with a degree in Mathematics & Computer Science.  

With over eighteen years’ experience in the digital marketing, cinema and media industries, he has cultivated several early-stage start-up companies from inception through to exit. Richard enjoys leading and developing cutting edge software solutions through the effective leveraging of his commercial, product development, digital marketing, and technical background.  

Richard leads Pogust Goodhead’s global technology & marketing initiatives and is responsible for our client aggregation, client processing, information security, systems and the software development of innovative platform capabilities that help cement Pogust Goodhead as the global leader in group litigation.