Fraud prevention

WhatsApp messages

We have recently been made aware of attempts by fraudsters to defraud people using the Shieldpay name by requesting payments via WhatsApp.

SPG, Shieldpay and Paycast will never contact you via WhatsApp to request payments or request any personal information .

If you think you have been a victim of a scam by fraudsters using the Shieldpay name you can let us know  at: but you are strongly advised to report it to the Police via Action Fraud.


Fraud is more widespread and sophisticated than ever and protecting our customers money is a top priority.

The FCA provide useful tools and guidance to aid in the prevention of fraud :
Some additional links to assist with fraud prevention :